Join Our Team!
Client Experience Representative
Toronto, Ontario, Canada .
full-time . December 19, 2022
Description
Introduction
Foundation Physiotherapy and Wellness is a group of physiotherapy clinics. We are always looking to add Client Experience Representatives to our Toronto and Etobicoke teams. This is the ideal job for a passionate and engaging service orientated candidate to work in a positive health care setting!
Company
Foundation Physiotherapy is a physiotherapist-owned and operated facility. We provide physiotherapy, chiropractic and massage therapy services to our communities. At Foundation Physiotherapy, our focus is on delivering exceptional results and services, learning new techniques, advancing our capabilities, and of course, having an exceptional team environment!
Position Overview
We require enthusiastic individuals to regularly engage with clients, along with ensuring the clinic's financial success and customer experience. This position is catered to a candidate looking for full-time work. Foundation Physiotherapy also provides a benefits plan with coverage for health, dental and medication. Our staff will also enjoy credits to use in-house for massage therapy, physiotherapy and chiropractic services!
The ideal candidate would have previous customer service experience in gym/fitness settings, retail, or catering/hospitality. Experience with billing and phone/email communication would be an asset. The ideal candidate should have flexibility in working mornings (starting at 6:45am) and evenings (until 8:30 pm).
Responsibilities include:
-High quality interactions with clients
-Delivering client services such as inquiries, bookings, payments
-Direct support to the clinic director with reporting and billing
-Administrative tasks as assigned
-Understanding and selling related health care services and products
-Developing and delivering company promotions and onsite marketing events
-Smiling, laughing and having a good time!
Skill Requirements:
-Excellent telephone and customer skills
-Detail and process oriented
-Creative and energetic
-Ability to grow professionally in a fast paced health care environment
-Morning and evening hours should be available
Compensation is paid as salary, bimonthly. Two personal days and two weeks vacation are included in the salary. Foundation also guarantees a 2% increase yearly for cost of living adjustments, along with another 2-4% increase based on a yearly performance review. More details can be provided upon interview.
Compensation
$38,000.00 - $40,000.00 per year